Returns Policy – Exchange Only

1. Exchange Only Policy

At One Day Kart, your satisfaction is our priority. We understand that sometimes you may want to exchange a product due to size, color, or other preferences. Therefore, we offer an exchange-only policy for eligible items.

2. Eligibility for Exchange

To be eligible for an exchange, the following conditions must be met:

  • The item must be in its original condition, unused, and with all tags and packaging intact.
  • The request for an exchange must be made within 24 Hours from the date of delivery.
  • Certain items, such as perishable goods or personalized/custom-made items, may not be eligible for exchange.

3. How to Request an Exchange

To initiate an exchange, please follow these steps:

  • Contact our customer support team at contact@onedaykart.com within the specified timeframe to request an exchange.
  • Provide your order number, a clear description of the item you want to exchange, and the reason for the exchange.

4. Exchange Process

Once your exchange request is approved, we will guide you through the exchange process. This typically includes:

  • Providing you with return shipping instructions (if applicable).
  • Verifying the condition of the item upon its return.
  • Assisting you in selecting the replacement item.
  • Processing and shipping the replacement item to you.

5. Shipping Costs

You may be responsible for the shipping costs associated with returning the item to us. We recommend using a trackable shipping method to ensure the safe arrival of your return.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We will arrange for a return and replacement as per our policy.

7. Refunds

Please note that we do not offer refunds for exchanged items. If you have any questions or concerns about your exchange, our customer support team is here to assist you.

8. Updates to Returns Policy

We may update this Returns Policy from time to time. Any changes will be posted on this page with the updated effective date.

9. Contact Us

If you have any questions or concerns about this Returns Policy, please contact us at contact@onedaykart.com